Skip to main content
TrustRadius
AVI-SPL

AVI-SPL

Overview

What is AVI-SPL?

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

Read more
Recent Reviews
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Service Offering Details

What is AVI-SPL?

AVI-SPL is a global digital enablement services provider that offers collaboration technology solutions, which include IT managed services. Their teams strategize, design, deploy, manage, and support audio visual (AV) and unified communications (UC) solutions that they present are simple-to-use, scalable, secure, and measurable to ensure business objectives are achieved.

AVI-SPL's expertise includes collaboration partner certifications, such as:
  • Cisco Customer Experience (CX) Specialization
  • Google Member Level Partner
  • Microsoft Managed Partner
  • Microsoft Modern Work Partner
  • Poly Platinum Partner
  • Zoom Certified Integrator and Master Agent

AV/UC technology services and support

  • design, planning, installation, and integration
  • 24/7 support from four Global Service Operations Centers
  • on-site, online, and on-demand end-user training
  • voice cloud calling and contact centers
  • user experience services
  • AVI-SPL Symphony user experience management platform to administer, monitor, control, and analyze your multi-vendor AV, UC, and meeting environments.

Additional audio visual and virtual event services

  • hybrid learning technology that supports flexible learning environments
  • experience technology that delivers immersive customer experiences
  • complete digital signage solutions, including hardware, content creation, and content management software
  • video production, broadcast, and streaming services, and remote-controlled multi-camera broadcast studios
  • virtual event management for Webex by Cisco, Microsoft Teams Live, and Zoom

AVI-SPL Screenshots

Screenshot of AVI-SPL Symphony mobile appScreenshot of AVI-SPL meeting room reference designsScreenshot of AVI-SPL meeting and collaboration solutionsScreenshot of AVI-SPL Symphony benefitsScreenshot of AVI-SPL services

AVI-SPL Videos

Powering the Hybrid Workplace with AVI-SPL Meeting and Collaboration Solutions
AVI-SPL Symphony Overview
XTG Experience Technology from AVI-SPL
AVI-SPL Experience Environments Featuring Interactive Digital Signage
AVI-SPL Northern Alberta Institute of Technology (NAIT) Case Study
AVI-SPL Truepoint Wealth Counsel Case Study

AVI-SPL Availability

GeographyGlobal

Frequently Asked Questions

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

CDW, Diversified Digital Signage, and Presidio are common alternatives for AVI-SPL.

Reviewers rate Vendor pre-sale highest, with a score of 9.4.

The most common users of AVI-SPL are from Enterprises (1,001+ employees).

AVI-SPL Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)50%
Return to navigation

Reviews and Ratings

(316)

Attribute Ratings

Reviews

(1-25 of 92)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We consulted with AVI-SPL to equip our large training space for virtual, hybrid and in-person gatherings. We were looking to upgrade our existing equipment to professionalize our technology and infrastructure and to ensure seamless use of Zoom for meetings, webinars and offerings. We average a virtual, interactive training with 50-60 people once per month.
  • Thorough communication
  • Approachable sales team
  • Detailed scope of work
  • Post-project training/knowledge transfer
We were excited to work with a sales team that did not pressure us to purchase products that we did not need or that drove up the final bill. The sales team listened to our concerns, offered suggestions for utilizing existing technology and provided solutions that would allow us to continue to add and grow the technology infrastructure.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We contracted AVI-SPL to upgrade the audio/video capabilities of our executive conference room at corporate and also in the largest conference room in the company. AVI-SPL designed and installed a Teams Meeting Room with 6 surface-mounted ceiling speakers and 3 ceiling microphones, a wall-mounted control panel and connected to an existing 85" display monitor.
  • Competitively priced quote
  • Detailed requirements
  • Initial project kickoff meeting
  • In my opinion, did not provide solution to initial issue with Intune Mobile Device Mgmt prevented connectivity. Despite numerous attempts to solve, AVI-SPL deferred to Microsoft for troubleshooting.
  • Personally, later experienced connectivity issues with Teams. AVI-SPL did not offer any solutions or attempts to help. After over a month working with Microsoft, discovered a previously unannounced Teams upgrade resulted in authentication issues.
  • Microsoft recommended AVI-SPL as a preferred partner. I would expect AVI-SPL to be more knowledgeable and supportive in trying to resolve the above issues, especially since we purchased the one-year support plan.
I think there's lack of knowledge and support in trying to resolve the issues we were experiencing with the Teams Meeting Room. Did not provide a solution to the initial issue with Intune Mobile Device Mgmt prevented connectivity. Despite numerous attempts to solve, AVI-SPL deferred to Microsoft for troubleshooting. Later experienced connectivity issues with Teams. AVI-SPL did not offer any solutions or attempts to help. After over a month working with Microsoft, discovered a previously unannounced Teams upgrade resulted in authentication issues. Microsoft recommended AVI-SPL as a preferred partner. I would expect AVI-SPL to be more knowledgeable and supportive in trying to resolve the above issues, especially since we purchased the one-year support plan.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We rely on AVI-SPL for AV design, engineering, and support. Our conference spaces are mission critical. If an issue occurs, we need it resolved promptly. We're capable of doing some initial troubleshooting, but any complications beyond that requires specialized skill. That's where AVI-SPL comes in. Generally, the support we receive is prompt and we get back to working in a reasonable amount of time.
  • A/V Support
  • Generating SOWs
  • Understanding customer requirements
  • Options for shorter on-site support SLA's
We've gone through a few other A/V support organizations over the years. Our growth and needs have greatly changed. Prior A/V partners proved to be severely lacking in capability. It felt like playing whack a mole with snuffing out issue after issue rather than addressing the root cause of issues. Since working with AVI SPL, the number of issues we've faced have dropped immensely.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We partner with AVI-SPL to provide the audio/visual component on new construction distribution centers. They provide end-to-end consulting, procurement and installation. They do a good job of providing a clear and quick proposal that easily conveys the scope to the end-users and facilitates scope approval. Extremely easy to work with.
  • Customer interface
  • Attention to detail
  • Fast proposal generation
  • Good follow up
  • Easy to work with
  • Due to crew workload there can be little flexibility on installation
  • Can be expensive for a relatively straightforward scope
AVI is good for multi-projects with a national footprint. As one of many parts of a new construction project, it is very helpful to make one call and know it will get done correctly. They can be a bit more expensive, but you generally get what you pay for and I appreciate their consistency and ease to work with.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a subcontractor for the Audio / Visual work. AVI-SPL developed a set of shop drawings that were reviewed and coordinated with other trades before any work began. This included prework inspections to ensure a smooth installation once on-site. There will also be Owner training at the completion of the work along with Operation & Owner manuals for future reference.
  • Understanding of the system that needs to be installed.
  • Asking questions if the documents are unclear.
  • If a problem arises, they are quick to respond to ensure everything is resolved.
  • Communication during handoff from bidding to the field team.
AVI-SPL did a great job during the bidding process of asking questions to ensure what they were bidding was the intent of the design team.
December 16, 2023

Great support

Score 9 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPL is an integrator for our conference rooms for AV system and they have been supporting us closely and have been doing an excellent work for us. Any urgent incident at AV system, they come to our site and fix the issue professionally and timely.
  • Integrator
  • Service contract for AV system
  • Advisory for AV related project
  • Lead time for installation
  • Labor is very limited
When we have an issue for AV system, AVI-SPL resolve the issue very quickly. On the other hand, when I place an order for an project, due to the labor limitation, we needed to wait for several weeks to complete it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use AVI-SPL to provide audiovisual installation and maintenance to our conference rooms. We have been utilizing a company called Adtech systems for nearly 20 years which was recently acquired by AVISPL.
  • Audiovisual Troubleshooting
  • Audiovisual Maintenance
  • Audiovisual Repair
  • Express Team capabilities
  • Project Management Communication
  • Delivery of quotes in a timely manner
AVI-SPL does a great job when our conference rooms break and malfunction. I feel like their response time and attention to detail on the service of our rooms is great.

AVI-SPL seems to not prioritize smaller/express projects and the transition from ADTECH systems to AVISPL was slow and clunky. Project timelines were dramatically longer than they should have been.
December 12, 2023

AV Services

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We partner with AVI-SPL for the delivery of complex audio visual collaboration projects in the United States and around the world. AVI-SPL provides installation entering resources as well as project management and design assist when required their ability to deliver large scale projects across the country on a consistent basis resolves all and any issues we are faced with.
  • Global hardware delivery
  • Technical expertise
  • Project management
  • Internal system processing
Consistency of project delivery always provides confidence in getting the job done.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We sought a partnership with AVI-SPL to address our audio-visual needs for our new police dispatch center. They helped us to design a 110" 4x8 customizable video wall that will allow us to display daily information as well as serve as a visual center for critical information during an evolving incident. They further helped us to incorporate visual information at the dispatch workstation, including audio resources that can be selected by the dispatcher at the desk. Part of our design included multiple 80-inch screens around the room customized as needed.
  • Communication
  • Attention to detail
  • Project management
  • We have not had any issues that would cause us to wish they would do anything differently.
I think AVI-SPL is well suited for any audio or visual needs. They are also a great partner when collaborating with other vendors. We particularly appreciated Jourdan as she helped to work with our other vendor and incorporate staff within AVI-SPL to accomplish the task. She is very knowledgeable about the industry and how AVI-SPL solutions can be used for partnered solutions.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As an AV consultant and installation vendor
  • Knowledgeable
  • Responsive
  • Responsible
  • Problem solver
  • Excellent relationship management
  • Inventory tracking
  • Compatibility confirmation of the equipment used
The overall impact has been positive in terms of employee experience given that we are currently resolving issues related to a couple of things AVI-SPL has been involved in.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
This vendor was in place before I came to the organization, and I am here less than one year. AVI-SPL is used for providing hardware and services (installation and support) for digital signage and video conferencing at various locations for the company. They have been working with my organization for four years. This is the second time that I have inherited AVI-SPL; and it looks like the second time that I will need to fully replace them with another vendor. They are more expensive than most. Installation quality has been a major issue. They have inconsistent processes in both their installation arm and support; neither of which seem to talk to each other or know what's going on. Quote to quote sees pricing discrepancies for the same item. Incomplete installations have occurred on many occasions, with hardware installed that I can't even use; yet they signed the project off as done. There is no apparent testing or certification process. They are very, very high maintenance. If you have the time and energy to call them on their missteps and follow-up to get things correctly, then it is possible to use them to accomplish what you need. They can do a lot of things well, and can deliver if pushed to timelines. They just don't do it consistently well, sometimes unprofessionally and you need to be prepared for the fall-out. Most often, at least recently, are just a vendor - not a partner.
  • Scale - can work on several sites at once
  • Processes broken: many are manual, some are missing
  • Service Support and Installation Support are disconnected
  • Execution through other third parties rather than bench strength - some unprofessional people have showed up to work at my sites
  • Lacks sense of urgency to solve problems
When you know what you want and how it should be done, they can be an asset. However, you still need to have a PM staff that can do the follow-up and verify execution, as I have found them short-cutting some things. If you don't know what you want or how to get it done, then they will do what they want and you may not get what you need.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPL is our main Audio Visual Partner across our EMEA region. The scope in my case was to increase video conferencing capabilities in our Dubai office. For that we opted for the installation of a Poly X50 system including display with display stand
  • provide expertise
  • collaboration
  • support
  • communication
I have been working now with AVI-SPL across multiple countries/Continents. The great thing is that you have one point of contact for escalations, even if different in country teams are running the project
August 17, 2023

Great Teams Rooms

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We recently hired AVI-SPL to install an AV system/teams room in 2 new conference rooms over the course of the last year.
  • Communication- the communication was excellent for the entire project
  • Punctuality- the team showed up when they were scheduled to
  • Scheduling- the project was completed ahead of schedule
  • We had an issue with a defective part that had to be shipped from the manufacturer which caused some delays. If they had a bigger stock of parts on hand this could have been eliminated.
AVI-SPL delivered exactly what they promised. I have no complaints after working with them on 2 projects now.
August 17, 2023

AVI-SPL install review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We partnered with AVI-SPL to design-build a new executive conference room. We had some challenges with the designed space of the room and the AVI-SPL team exceeded our expectations.
  • Communication
  • Professionalism
  • Value
  • Quaility
  • The ability to work with other accounts payable options
AVI-SPL has always been able to bring me to my end result in the A/V environment. They can do design work, installation and support with great confidence and knowledge. I have never been let down from my perspective. They have a great knowledge base within the organization and wonderful relationships with the vendors they use. This is very helpful in finding products to implement within the project you are working on. Because of this, options you may not have thought about will be presented to you for consideration.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have worked with AVI-SPL over the years, so when I was approached by our CEO to scope a project out for digital signage at our 15 clinics, I knew exactly where to go. AVI-SPL quickly assigned us a project manager, and we were off to the races. They delivered on-time, in-scope, and on budget. Their installers communicated well with me to let me know exactly when they'd be on site to hang the TV's. AVI-SPL also handled the sale and communication with the cloud based company we use to distribute content to the TV's. All in all, it was a very successful deployment.
  • Their scoping documentation is very thorough.
  • They handle changes to equipment easily.
  • They communicate well during all phases of the deployment.
  • They could improve a bit on warranty returns. I had to deal directly with the TV manufacturer when a TV arrived damaged.
If you need Crestron work done, this is the company to use. They did all the work in our 37,000 square foot HQ including 6 conference rooms and our boardroom. They setup room reservation panels that integrated with our Exchange server, and multiple motorized projector setups with accompanying rack audio stations.
I also had them deploy digital signage televisions across 15 clinics. They handled everything from ordering the TV's and securing the software licensing for the content delivery system, to going to each clinic and installing the TV's and getting them on WiFi to grab the content. It was a great experience.
August 16, 2023

Well Rounded Team

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have the product set up in our conference room. It helps with communicating with our remote workers in other areas. We now do not have to sit in separate cubes for calls, but rather in one room and it definitely helps with collaboration and team building. We also use the product for our quarterly meeting which is super helpful. Being able to present to prospective clients and investors in a room together also makes it easier to not accidentally talk over another person.
  • The desk mics are a game changer. They can be moved closer to the presenter so that there is never a missed word!
  • The camera quality is great! It's important to us to look professional to others outside of the company and this technology helps with that.
  • The quick response time on technical issues. Yes, there is always a wait time to have a tech come out. But it also goes to show they stay busy because they are in high demand! Every tech from the installation to software issues that have came to the office are very informative about the software and incredibly nice, which is appreciated more than you know.
  • We have Google Room. This isn't much of an AVI-SPL issue. But maybe just setting up a demo model of this system and see how it works. I know you guys don't set this software up often, but for a smaller office like us it may be more prevalent. But all in all it isn't a very complicated system to just figure out on your own. What I like most about the system is that I am able to change settings if needed through the Google admin portal, which is nice!
The install. Gabe was such a nice guy and even stayed a little late for me to explain the software system and how to use it. He did not have to do that and it was so nice not to just have to figure everything out on my own. Patrick came back the next day just to hang our other TV before another job he had to get to. Also a super nice guy and made sure I had everything I needed before he left. The project team was also amazing. Alyssa was very quick in email responses and a great source for any questions I had. David came from a recommendation and took the time to come to the space to meet myself and the CEO before we even made a decision to go with AVI-SPL for our conference room needs. Overall great communication by the team!
August 16, 2023

Excellent Service

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I ordered a couple of high-end projectors, which arrived promptly and smoothly. It was a responsive and informative process throughout, and I would highly recommend AVI-SPL for any of your AV needs. Their staff is very knowledgeable and can help you find the best solution for any irregular or difficult AV task.
  • Responsiveness
  • Knowledge
  • Care
  • Better website
I had a very difficult AV projection project and AVI-SPL worked with Epson to help identify the correct solution and then promptly was able to process my purchase and ship the equipment to my place of my business in perfect working order.
August 16, 2023

Higher Ed Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPL has been a solid partner that listens to our needs and proposes projects that are results oriented and budget conscious. They are experts at every stage including design, installation, and support. They can handle projects of any scope and size.
  • Design
  • Follow Through
  • Listening to customer needs
  • They could use more installers
AVI-SPL does a great job on classrooms and conferencing spaces and will take in to consideration existing devices and infrastructure.
August 07, 2023

We love our rep!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Since we have an in-house AV team that handles about 99% of all AV related work, we primarily buy equipment from AVI-SPL. There have been a few occasions where we've used their design/installation services when we didn't have the bandwidth internally to handle the workload.
  • Equipment sales
  • Product recommendations
  • Design & installation
  • I used to have issues getting fast responses for equipment quotes but now we have our own account manager. She is absolutely awesome and we all consider her part of our team. By far the best vendor partner we've ever worked with. We all love [...]!
  • There are times when we just don't have enough installation techs to handle many projects at once. It would be great if AVI-SPL had labor resources that we could call in to augment our staff on these occasions. Just having a few extra skilled hands that we could manage along with our internal staff would be a great help when we need it.
Purchasing equipment from AVI-SPL is perfectly seamless. They do so much more than just box sales but I think they do this better than most large equipment vendors. Due to us having our own internal team we're less inclined to use AVI-SPL for design & installation work but if/when we need help AVI-SPL is the first and only partner we call.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPL helped me with a project i didnt know where to turn. They got us the pricing and delivered on the order way before it was needed or promised!!
  • Ease of doing business
  • Fast
  • Efficient
Conference room setups and broadcast quality equipment were the areas we had excellent experience with. We had no negative experiences at all!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We recently upgraded our 3 classroom spaces to accommodate the hybrid nature of modern education. Our old projector system was aging. AVI-SPL recommended and helped us purchase new screens for each of our rooms, while also providing new wireless connections to help facilitate the fluid nature of the room use. We have also moved towards greater flexibility in our presentations, as we welcome speakers and guests from around the world. The new technology recommended by AVI-SPL has allowed us to bring those people in seamlessly to help maintain a collegial atmosphere.
  • Communication
  • Professionalism
  • Transparency
  • Clearer project timelines
  • Clearer communication of stock availability before purchase
We have worked closely with the Express Projects team, and they have suited our needs well. Our installs have all been done quickly and cleanly, with clear explanations and instructions on what features we are receiving, or what work needs to be done on our end to make for a smooth install.
August 04, 2023

Competent Vendor

Score 6 out of 10
Vetted Review
Verified User
Incentivized
They are helping us upgrade the presentation equipment in our boardroom, by adding larger and more screens, a better mic system, and an interactive touchscreen.
  • expertise in presentation equipment
  • installation of said equipment
  • their salesman are friendly and knowledgeable
  • communication - project manager didn't contact us for 3 weeks after purchase agreement was signed
  • more transparency on their purchase agreements with what installation dates will be
Any small or large scale installation of presentation software and hardware like a large conference room
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We recently have moved buildings and required a full-scale review, updating and re-commissioning process of all of the AV hardware and conference rooms.
  • Design and integration of AV systems and technology.
  • Support and Maintenace of AV systems and technology.
  • Innovative and up to date with current AV systems and technology.
  • Professional and thorough deployments and installations of AV systems and technology.
  • Collaborative partnership though AV review and integration process.
  • A little faster turnaround on proposals.
The key for any technology change is to stay in constant communication, stay engaged and mutual accountability. Not all projects will go smoothly, they just don't. The benefit of having professionals like AVI is they will acknowledge the good and the bad and will work diligently on all fronts for a successful end result.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Their team continuously impresses me with their responsiveness and persistence when working through the myriad of day-to-day challenges that come from managing AV systems. The scale of their team is extremely useful when solving for our dispersed network of sites & partnerships. Having one account representative for all the US is -significantly- easier than having to source a local resource for every site. Lastly they have been flexible when designing for interesting spaces and scaling solutions to our budget & stakeholders.
  • Communication
  • Clear Quotes
  • Vendor Relationship Brokering
  • Service Area
  • Can struggle to provide the most innovative solutions (suggests what we knows work)
Extremely well suited for large enterprises that have multiple sites that need on-going support. Can be slightly more expensive in situations where they do not have a local office or installer, as they will facilitate with a local vendor and then add a % to the invoice. If you are moving a small volume of products or have a single project you may be better suited going with a smaller boutique firm.
August 01, 2023

Review

Score 3 out of 10
Vetted Review
Verified User
Incentivized
The scope of work noted is based on sound engineering principles, reliable technology, and have been formulated specifically to meet your requirements. Project Overview AVI-SPL is offering a solutions package designed to maximize Bridgewater State University’s investment in meeting and collaboration technology. To achieve this goal, AVI-SPL is utilizing industry best practices for system design and is deploying proven and reliable devices and services. This response scope corresponds to site visit performed on February 8, 2022 and the AV scope document provided by BSU ITMS.
  • Knowledgeable Engineer
  • Decent technician
  • Communication
  • deadlines
  • follow up
Well it's been 16 months since the project started, we have removed the project manager from the project after speaking with management. We are still waiting for the project to be completed.
Return to navigation